Medical Receptionist

The Apples Medical Centre; Sherborne; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Apples Medical Centre is seeking a proactive Medical Receptionist to support the GP practice’s day-to-day operations. You will handle front-desk duties, answer calls, book appointments, and triage patient enquiries to direct them to the appropriate clinician or service with care and professionalism.

You will maintain patient records, ensure confidentiality, and stay informed about available services and referral pathways to navigate patients efficiently through the care system.

Qualifications

• Experience working in an office environment preferred.
• Able to triage patient enquiries and direct appropriately.
• Maintain patient confidentiality at all times.

Responsibilities

• Welcome patients and visitors in person and by phone.
• Answer calls, manage appointments, and respond to queries.
• Maintain and update patient records using clinical systems.
• Triage and signpost patients to the right clinician or service.
• Escalate concerns or red-flag symptoms to the duty clinician.
• Support appointment management to prioritise urgent care and routine access.
• Keep up-to-date knowledge of services and referral pathways.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Tools

SystmOne

Job description

Job summary: The Medical Receptionist plays a vital role in ensuring the smooth and efficient running of the GP practice. In addition to traditional reception duties, this role involves basic triage of patient enquiries to ensure they are directed appropriately based on clinical urgency and service need. The post-holder will act as the first point of contact for patients, providing a professional, compassionate, and efficient service both in person and on the telephone If you have experience working in an office environment, are super orgnaised and driven we would love to hear from you!

Duties and responsibilities

• Welcome patients and visitors .
• Answer incoming calls, manage appointment bookings, and respond to queries.
• Maintain and update patient records accurately using clinical systems (e.g., SystmOne) Triage and Care Navigation Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111).
• Welcome patients and visitors in a polite and professional manner.
• Maintain patient confidentiality at all times.
• Handle incoming and outgoing post, emails, and administrative correspondence.
• Use agreed protocols and clinical templates to gather key information from patients to determine the nature and urgency of their request.
• Signpost patients to the most appropriate clinician, service, or self-care option (e.g., GP, nurse, pharmacist, NHS 111) Escalate any concerns or red flag symptoms to the duty clinician or senior staff.
• Support appointment management to prioritise urgent care needs while ensuring access for routine issues.
• Maintain up-to-date knowledge of available services and referral pathways to support care navigation.