Receptionist

Trinity Medical Centre; Wakefield; On-site; GBP 21,000 - 25,000; Full time

Job summary

Trinity Medical Centre in Wakefield is seeking a friendly, professional receptionist to join our busy GP practice. You will be the first point of contact for patients, visitors, and healthcare professionals, delivering a high standard of customer service and patient care in a fast-paced environment.

The role combines reception, administrative, and telephone duties, including booking and amending appointments, handling a high volume of calls, maintaining accurate records, and signposting patients

Qualifications

• Experience in GP reception or medical admin preferred.
• Excellent communication and organisational skills.
• Commitment to patient care and data protection.

Responsibilities

• Provide a welcoming and professional reception service to patients and visitors.
• Manage incoming and outgoing telephone calls, handling enquiries efficiently and courteously.
• Book, amend, and cancel patient appointments using the practice system.
• Accurately record and update patient information.
• Process administrative tasks, correspondence and prescription requests.
• Signpost patients to the most appropriate clinician or service.
• Maintain confidentiality at all times in line with data protection requirements.
• Collaborate with colleagues to support day-to-day operation of the practice.
• Undertake other duties as required by the Practice Management Team.

Skills

Reception duties

Telephone handling

Customer service

Administrative tasks

Tools

Practice management system

Job description

We are seeking a friendly, professional, and organised Receptionist to join our busy GP practice. As the first point of contact for patients, visitors, and healthcare professionals, you will play a key role in delivering an excellent patient experience. The role involves a combination of reception, administrative, and telephone duties, with call handling forming a significant part of the position due to the high volume of patient enquiries received by the practice. This is a full-time position, working over four days per week , offering an excellent opportunity to become part of a supportive and dedicated team. The successful candidate will have excellent communication skills, enjoy working in a fast-paced environment, and be committed to providing high standards of customer service and patient care. The Receptionist will act as the first point of contact for patients, visitors, and healthcare professionals, providing a friendly, professional, and efficient service at all times. The post holder will be responsible for managing a high volume of telephone calls, booking and amending appointments, responding to patient enquiries, processing administrative tasks, and maintaining accurate patient records. Reception duties will include welcoming patients, signposting them to the appropriate service, and ensuring confidentiality is maintained at all times. The successful candidate will support the smooth day-to-day operation of the practice, working closely with clinical and administrative colleagues to deliver high standards of patient care. Due to the nature of the practice, telephone and call-handling duties form a significant part of the role. The Receptionist is responsible for providing a professional, efficient, and courteous service to patients, visitors, and healthcare professionals. As the first point of contact for the practice, the post holder will play a key role in ensuring patients receive a positive experience and are directed to the most appropriate service. The successful candidate will undertake a range of reception and administrative duties, including managing a high volume of incoming telephone calls, booking and amending appointments, responding to patient enquiries, processing prescriptions and correspondence, and maintaining accurate patient records. Telephone and call-handling duties form a significant part of the role due to the volume of patient contact managed by the practice. The post holder will be required to:

• Provide a welcoming and professional reception service to patients and visitors.
• Manage incoming and outgoing telephone calls, handling enquiries efficiently and courteously.
• Book, amend, and cancel patient appointments using the practice clinical system.
• Accurately record and update patient information.
• Process administrative tasks, correspondence, and prescription requests in line with practice procedures.
• Signpost patients to the most appropriate clinician or service.
• Maintain confidentiality at all times in accordance with data protection requirements.
• Work collaboratively with colleagues to support the effective day-to-day running of the practice.
• Undertake any other duties appropriate to the role as required by the Practice Management Team.

This role offers the opportunity to join Trinity Medical Centre, a large and progressive GP practice committed to delivering high-quality patient care and supporting the professional development and wellbeing of its staff.