Patient Experience Liaison Officer – 12‑Month Fixed Term

Powys Teaching Health Board; Bronllys; On-site; GBP 30,000 - 40,000; Full time

Job summary

A health service organization is seeking a motivated Patient Advice & Liaison Services Officer in Bronllys, UK. This role focuses on improving patient experiences, managing enquiries, and supporting concern resolutions. Candidates should have relevant education, experience with sensitive information, and strong communication skills. The organization values personal development and offers career pathways in a supportive environment. Welsh language skills are desirable but not mandatory.

Benefits

Career development opportunities

Supportive work environment

Work-life balance emphasis

Qualifications

• Educated to Degree level or possess equivalent knowledge and experience.
• Experience of working with sensitive information.
• Knowledge of the NHS/HB Complaints procedure.

Responsibilities

• Support role in promoting excellent patient experience.
• Manage patient enquiries and concerns effectively.
• Facilitate issue resolution with health board staff.

Skills

Communication

Negotiation

Analytical skills

Problem-solving

Time management

Education

Degree level education or equivalent experience

Tools

Datix system

Microsoft Office Suite

Job description

A health service organization is seeking a motivated Patient Advice & Liaison Services Officer in Bronllys, UK. This role focuses on improving patient experiences, managing enquiries, and supporting concern resolutions. Candidates should have relevant education, experience with sensitive information, and strong communication skills. The organization values personal development and offers career pathways in a supportive environment. Welsh language skills are desirable but not mandatory.