Patient Experience Coordinator

South Leicestershire Medical Group; England; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Blue Light Discount

Salary Sacrifice Scheme

Mental Health first aiders

NHS employee mental health support

Protected Learning Time talks

Career development opportunities

Free tea & coffee

Summer social events

Christmas social events

Free on-site parking

Annual leave with long service

Job summary

South Leicestershire Medical Group is seeking a compassionate Patient Services Advisor to join our friendly team. You will support our patients with a welcoming, efficient front-desk service and work closely with clinical and non-clinical colleagues.

The role requires excellent communication, empathy, confidentiality, and the ability to work both independently and within a busy team. Experience with System One is preferred; NHS values and patient care are at the heart of our practice.

Qualifications

• Must be proactive with initiative and able to deliver a welcoming patient service.
• Excellent communication skills and a compassionate approach.
• Confidentiality is integral to the role.
• Ability to work effectively both independently and in a busy team.

Responsibilities

• Ensure an effective and efficient reception service for patients and visitors.
• Deal with general enquiries, explain procedures and arrange appointments.
• Prioritise urgent consultations for patients with no prior appointment.
• Explain practice arrangements to new patients and temporary cover, ensure procedures.
• Receive and make telephone calls, divert calls and take messages accurately.
• Enter home visit requests into the visit book with details and refer to duty doctor.
• Process repeat prescription requests and ensure ready within 48 hours.
• Prepare lists and notes for surgeries and clinics.
• Advise patients of charges for private services and issue receipts.
• Enter patient information into the computer system.
• Register new patients promptly and accurately.

Skills

Communication skills

Customer service

Administrative tasks

Teamwork

Tools

System One

Job description

South Leicestershire Medical Group is seeking a compassionate Patient Services Advisor to join our friendly team. You will support our patients with a welcoming, efficient front-desk service and work closely with clinical and non-clinical colleagues.

The role requires excellent communication, empathy, confidentiality, and the ability to work both independently and within a busy team. Experience with System One is preferred; NHS values and patient care are at the heart of our practice.