Patient Services Advisor

South Leicestershire Medical Group; England; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

NHS Blue Light Discount

Salary Sacrifice Scheme

Mental Health first aiders

NHS employee mental health support

Protected Learning Time talks

Career development opportunities

Free tea & coffee

Summer social events

Christmas social events

Free on-site parking

Annual leave with long service

Job summary

South Leicestershire Medical Group is seeking a compassionate Patient Services Advisor to join our friendly team. You will support our patients with a welcoming, efficient front-desk service and work closely with clinical and non-clinical colleagues.

The role requires excellent communication, empathy, confidentiality, and the ability to work both independently and within a busy team. Experience with System One is preferred; NHS values and patient care are at the heart of our practice.

Qualifications

• Must be proactive with initiative and able to deliver a welcoming patient service.
• Excellent communication skills and a compassionate approach.
• Confidentiality is integral to the role.
• Ability to work effectively both independently and in a busy team.

Responsibilities

• Ensure an effective and efficient reception service for patients and visitors.
• Deal with general enquiries, explain procedures and arrange appointments.
• Prioritise urgent consultations for patients with no prior appointment.
• Explain practice arrangements to new patients and temporary cover, ensure procedures.
• Receive and make telephone calls, divert calls and take messages accurately.
• Enter home visit requests into the visit book with details and refer to duty doctor.
• Process repeat prescription requests and ensure ready within 48 hours.
• Prepare lists and notes for surgeries and clinics.
• Advise patients of charges for private services and issue receipts.
• Enter patient information into the computer system.
• Register new patients promptly and accurately.

Skills

Communication skills

Customer service

Administrative tasks

Teamwork

Tools

System One

Job description

South Leicestershire Medical Group are looking for a compassionate and motivated patient services advisor to join our friendly and supportive team. This is a rewarding opportunity to make a real difference within the local community by supporting our patients with high-quality care in a professional and welcoming environment.

As part of our team, you will work alongside experienced clinical and non clinical team who are passionate about delivering excellent patient care.

What we can offer?

• Full time/part time hours available
• Annual leave increasing with long term service
• NHS Blue Light Discount
• Salary Sacrifice Scheme (T&C's apply)
• Mental Health first aiders
• Access to NHS employee mental health support
• Guest speakers at Protected Learning Time meetings
• Continued personal and career development opportunities
• Free tea & coffee
• Summer and Christmas social events
• Free on-site parking

Main duties of the job

This is an excellent opportunity for an individual who is dynamic with the initiative to contribute towards an efficient and welcoming service for our patients. We are seeking a highly motivated, energetic, and enthusiastic team member with excellent communication skills. Your ability to be proactive and experience of working in a customer care and administrative environment will deliver constantly improving levels of service. As a Patient Services Advisor, when dealing with the public, you must be empathetic, confidentiality is integral to this role; with initiative to work effectively alone and efficiently as part of a team in a very busy environment.

About us

South Leicestershire Medical Group is a dynamic, progressive, and supportive place to work and are proud of our clinical care and innovation. We currently have a diverse clinical team supported by a progressive administrative structure, caring for a total of 25,000 patients over six sites in the South of Leicestershire, covering Market Harborough, Fleckney and Great Glen.

Job responsibilities

Job responsibilities include:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills, ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring to carefully record all relevant details and referring to duty doctor where necessary.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork.
• Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence
• Ensure that all new patients are registered onto the computer system promptly and accurately.

Experience

• Experience working in a busy, environment with patient services pressures. Ideally, in a GP practice.
• Experience working with System One.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.