Patient Services & Reception Coordinator

Humberstone Medical Centre; Leicester Forest East; On-site; GBP 21,000 - 27,000; Full time

Job summary

Humberstone Medical Centre is seeking a motivated Patient Service Advisor to join our friendly team in East Leicester. In this patient-facing role you will greet patients, manage appointments, handle queries, and support clinicians with back-office tasks while maintaining high standards of care and confidentiality.

You will work on a weekly rota from early mornings through early evenings, with occasional extended hours.

Qualifications

• Experience in a customer-facing or administrative role.
• Experience in healthcare/NHS setting and using SystmOne.
• Excellent communication and interpersonal skills, both written and verbal.

Responsibilities

• Greet patients and visitors at reception in a friendly and courteous manner.
• Book, cancel, and amend patient appointments using the clinical system.
• Triage appointment needs and escalate as needed.
• Handle administrative queries and maintain patient records.
• Provide test results in line with practice policy.

Skills

Calm under pressure

Customer service

Excellent communication

Team player

Education

GCSEs English and Maths

Confidentiality/data protection training

Chaperone training

Tools

SystmOne

Accurx

Practice Index

Job description

Humberstone Medical Centre is seeking a motivated Patient Service Advisor to join our friendly team in East Leicester. In this patient-facing role you will greet patients, manage appointments, handle queries, and support clinicians with back-office tasks while maintaining high standards of care and confidentiality.

You will work on a weekly rota from early mornings through early evenings, with occasional extended hours.