Patient Experience Coordinator

Ks Medical Centre Ltd; Southall; On-site; GBP 18,000 - 21,000; Full time

Job summary

Ks Medical Centre Ltd in Southall is seeking a friendly Receptionist to join our NHS GP practice, handling patient enquiries, appointments and admin duties. You will be the first point of contact, delivering a professional, welcoming service while maintaining patient confidentiality.

Responsibilities include face-to-face, telephone and online enquiries, appointment administration, and general office tasks to support daily operations.

Qualifications

• Excellent communication and customer service skills.
• Face-to-face, telephone and online patient enquiries, appointment administration and general administrative duties.

Responsibilities

• Welcoming patients in a friendly, professional and courteous manner; check-in and update arrival status on the system; assist with appointments and cancellations while maintaining confidentiality.
• Answering calls promptly and directing to the appropriate team member; handle appointment requests per policy; explain procedures clearly and ensure messages are passed promptly.
• Support clerical tasks, processing post, emails and general office duties; maintain accurate records and ensure data protection compliance.

Skills

Customer service

Communication

Multi-channel enquiries

Job description

Ks Medical Centre Ltd in Southall is seeking a friendly Receptionist to join our NHS GP practice, handling patient enquiries, appointments and admin duties. You will be the first point of contact, delivering a professional, welcoming service while maintaining patient confidentiality.

Responsibilities include face-to-face, telephone and online enquiries, appointment administration, and general office tasks to support daily operations.