Patient Care Advisor

Flexzo Ai; England; On-site; GBP 16,000 - 22,000; Full time

Job summary

Flexzo Ai is recruiting a Patient Care Advisor to join a busy GP practice in England. You will be the first point of contact, delivering professional, efficient, and compassionate service while supporting clinical and administrative tasks.

Responsibilities include reception duties, appointment bookings, handling communications, data entry, and using SystmConnect and SystmOne. Strong communication, confidentiality, and teamwork are essential.

Qualifications

• Excellent communication and interpersonal skills are essential.
• Ability to remain calm and organised in a fast-paced environment.
• Competent IT skills and experience with clinical systems.
• Commitment to confidentiality, equality and professional standards.

Responsibilities

• Greet patients and manage front desk tasks.
• Handle appointments, prescriptions, and home visit requests.
• Process communications, scanning, filing, and data entry.
• Use SystmConnect and SystmOne for online requests.

Skills

Strong communication

Interpersonal skills

IT proficiency

Calm under pressure

Confidentiality

Education

NVQ Level 2/3 in Customer Service or Business Administration

Tools

SystmOne

SystmConnect

Job description

Location: GP Practice / Primary Care Setting

Contract Type: Full-Time

Salary: £13.68 an hour

Start Date: As soon as possible

About The Role

We are recruiting a Patient Care Advisor to join a busy and supportive primary care team. This is a key front-facing role, acting as the first point of contact for patients and ensuring they receive a professional, efficient, and compassionate service. You will play an essential part in supporting both clinical and administrative functions within the practice.

Key Responsibilities

Reception & Front Desk

• Welcome patients and visitors in a professional and approachable manner
• Manage appointment bookings, repeat prescriptions, and home visit requests
• Direct patients to the appropriate healthcare professional or service

Administrative Support

• Handle incoming and outgoing communications
• Process scanning, filing, and data entry tasks
• Manage online requests via SystmConnect and clinical systems such as SystmOne

Communication

• Provide clear, effective communication with patients, carers, and clinical staff
• Maintain confidentiality and handle sensitive information appropriately

Operational Duties

• Support opening and closing of the premises
• Ensure adherence to security protocols
• Maintain tidy and organised clinical and reception areas

You will also participate in a rota covering reception, switchboard, and administrative duties, with flexibility to support evenings and occasional weekend sessions where required.

What We're Looking For

• Strong communication and interpersonal skills
• Confident IT skills, including use of clinical systems
• Ability to remain calm and organised in a fast-paced environment
• A proactive and flexible approach to team working
• Commitment to confidentiality, equality, and professional standards

Desirable

• Experience working in an NHS or primary care setting
• Knowledge of SystmOne or similar clinical systems
• NVQ Level 2/3 in Customer Service or Business Administration
• Understanding of NHS processes and medical terminology