Patient Experience Advisor (Part-Time, 15h/wk)

Dallam Lane Medical Centre; England; On-site; GBP 12,000 - 15,000; Part time

Job summary

Dallam Lane Medical Centre is looking for two Patient Advisors to support the practice team with courteous patient care and efficient reception services. The roles are 15 hours per week with shifts between 8:00 and 18:30, and cover holidays and sickness as needed.

You should have strong customer service and communication skills, ideally GP practice experience, and familiarity with clinical systems such as System One.

Qualifications

• Customer service experience essential.
• Excellent communication skills.
• Team player with flexible approach to covering holidays and sickness.
• GP practice experience preferred.
• Familiarity with clinical systems, ideally System One.
• Willingness to participate in learning and development.

Responsibilities

• Pulling and filing notes.
• Scanning/ Coding of hospital letters and results.
• Liaising with practice team and community services as necessary.
• Handling completed repeat prescriptions and checking details.
• Be able to cover all reception positions as necessary.
• Deal with home visit requests.
• Process repeat prescription requests in line with Practice guidelines.
• Any other tasks allocated by Management.

Skills

Customer service

Communication

Team spirit

GP practice experience

System One

Tools

System One

Job description

Dallam Lane Medical Centre is looking for two Patient Advisors to support the practice team with courteous patient care and efficient reception services. The roles are 15 hours per week with shifts between 8:00 and 18:30, and cover holidays and sickness as needed.

You should have strong customer service and communication skills, ideally GP practice experience, and familiarity with clinical systems such as System One.