Patient Experience Advisor

NHS Jobs; Bletchley; Presencial; GBP 21.000 - 23.000; Jornada completa

Descripción de la vacante

NHS Jobs is seeking a capable receptionist to welcome patients, handle enquiries and support clinic operations at the reception desk. You will assist patients with appointments, pass messages and manage basic administrative tasks with care.

The role involves telephone triage support, data entry into the clinical system, and keeping the reception area clean and efficient throughout the day.

Responsabilidades

• Receive and direct patients on arrival at the reception desk in a friendly and courteous manner.
• Provide help to patients with general enquiries, and assist them to make appointments, using the online appointment system.
• Receive, record, and accurately pass on messages via email or the clinical system.
• Answer telephone calls promptly in a polite and professional directing callers as appropriate.
• Provide clear information about practice procedures, appointment systems, and accessing services.
• Advise patients on approximate waiting times and of any unexpected delays.
• Book patient transport when the patient is unable to do so.
• Book interpreters for patients when needed.
• To take in fees from patients where applicable and issue receipts.
• To give patients any forms / referral letters that are waiting for collection checking ID.
• Receive and appropriately escal patient concerns or complaints while maintaining empathy and professionalism.

Descripción del empleo

NHS Jobs is seeking a capable receptionist to welcome patients, handle enquiries and support clinic operations at the reception desk. You will assist patients with appointments, pass messages and manage basic administrative tasks with care.

The role involves telephone triage support, data entry into the clinical system, and keeping the reception area clean and efficient throughout the day.