Patient Experience Concierge (Reception & Admin)

Operose Health Ltd; Stapleford; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Car benefit scheme

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing app

Job summary

Operose Health Ltd is seeking a dedicated receptionist to support patient services within a primary care setting. You will handle inquiries, manage appointments, and signpost patients to available services while ensuring confidentiality and accurate record-keeping.

The role requires strong communication skills, basic IT proficiency (Word/Excel/email), and the ability to follow established processes to protect data security. NHS experience is welcome but not essential.

Qualifications

• Reception or customer care experience is essential.
• Excellent written and spoken communication skills.
• Must have basic PC skills including Word, Excel and email.
• Ability to work within procedures and maintain data security.

Responsibilities

• Responding to patient queries and liaising with the wider primary care team, managing appointment requests and signposting patients to services.
• Emailing, scanning and coding clinical correspondence.
• Processing prescriptions requests.
• Using information systems to support efficient workflow processes.

Skills

Reception experience

Excellent communicator

Data security awareness

Tools

Word

Excel

Email

Job description

Operose Health Ltd is seeking a dedicated receptionist to support patient services within a primary care setting. You will handle inquiries, manage appointments, and signpost patients to available services while ensuring confidentiality and accurate record-keeping.

The role requires strong communication skills, basic IT proficiency (Word/Excel/email), and the ability to follow established processes to protect data security. NHS experience is welcome but not essential.