Medical Receptionist & Patient Concierge

NHS Jobs; Rugeley; On-site; GBP 20,000 - 26,000; Full time

Job summary

NHS Jobs is seeking an approachable Receptionist to support the day-to-day running of the practice reception, greet patients, manage appointments, handle calls, and maintain confidential records. You will follow guidelines set by doctors and management, provide navigation to the right healthcare professional, and contribute to a friendly, efficient patient experience.

This on-site role requires initiative, discretion, and the ability to work without supervision while upholding health and safety

Qualifications

• Experience in reception or front desk in healthcare preferred.
• Ability to handle confidential information with discretion.
• Excellent communication and organizational skills.

Responsibilities

• Greet and direct patients and visitors to the surgery.
• Book appointments and manage prescription requests.
• Handle telephone calls and messages accurately.
• Maintain patient records and filing in order.
• Ensure premises and waiting areas are tidy.
• Follow health and safety policies and maintain confidentiality.

Skills

Communication

Telephone etiquette

Data entry

Patient service

Job description

NHS Jobs is seeking an approachable Receptionist to support the day-to-day running of the practice reception, greet patients, manage appointments, handle calls, and maintain confidential records. You will follow guidelines set by doctors and management, provide navigation to the right healthcare professional, and contribute to a friendly, efficient patient experience.

This on-site role requires initiative, discretion, and the ability to work without supervision while upholding health and safety