Patient Experience Concierge & Administrative Specialist

Operose Health Ltd; Nottingham; Remote; GBP 23,000 - 28,000; Part time

Benefits offered by this job

27 days annual leave

Cycle to work scheme

Travel season ticket loans

Discount cards

Employee wellbeing app

Car benefit scheme – electric vehicles

Job summary

Operose Health Ltd in Balderton is recruiting a Receptionist/Administrator to support appointment requests, signpost services and maintain patient records with confidentiality. You will use basic Word/Excel/email, handle clinical correspondence and assist with prescription requests.

NHS-experience is welcome but not essential, and you’ll join a values-driven team in a scale-up primary care setting. The role is permanent, part-time (22.50 hours/week), pro rata annual salary £25,838, with

Qualifications

• Reception or customer care experience is essential.
• Excellent communication skills, both spoken and written.
• Basic PC skills: Word, Excel and email.
• Able to follow processes and protect patient data.
• NHS experience welcome but not required.

Responsibilities

• Answer patient queries and liaise with the primary care team.
• Manage appointment requests and signpost patients to services.
• Maintain patient records with confidentiality and data security.
• Email, scan and code clinical correspondence.
• Process prescription requests and use information systems to support workflow.

Skills

Reception experience

Excellent communication

Basic PC skills

Data security

NHS experience (nice to have)

Tools

Word

Excel

Email

Job description

Operose Health Ltd in Balderton is recruiting a Receptionist/Administrator to support appointment requests, signpost services and maintain patient records with confidentiality. You will use basic Word/Excel/email, handle clinical correspondence and assist with prescription requests.

NHS-experience is welcome but not essential, and you’ll join a values-driven team in a scale-up primary care setting. The role is permanent, part-time (22.50 hours/week), pro rata annual salary £25,838, with