Care Navigator & Patient Concierge

NHS Jobs; Greater London; On-site; GBP 21,000 - 26,000; Full time

Job summary

Clerkenwell Medical Practice in London is seeking an enthusiastic receptionist to support front-desk and admin tasks. You will greet patients, manage calls, book appointments and assist with practice protocols to ensure smooth patient flow.

The role requires attention to detail, strong IT skills in Word, Excel and Outlook, and the ability to work under pressure. NHS experience and EMIS/Docman10 familiarity are desirable but not essential.

Qualifications

• Attention to detail is essential.
• Excellent communication and interpersonal skills.
• Strong IT skills including Word, Excel and Outlook.
• Ability to work in a busy, pressured environment.
• Familiarity with GP/NHS processes preferred.
• EMIS or Docman10 experience desirable.

Responsibilities

• Greet patients at the reception and manage queries.
• Book appointments and manage recalls.
• Answer and direct phone calls and messages.
• Process emails/eConsults and distribute to the team.
• Maintain reception supplies and assist clerical tasks.
• Ensure confidentiality and data handling per policy.

Skills

Attention to detail

Excellent communication

Interpersonal skills

MS Word

MS Excel

Outlook

Team player

Adaptable

GP/NHS experience desirable

EMIS experience

Docman10 experience

Data entry

Tools

EMIS

Docman10

Job description

Clerkenwell Medical Practice in London is seeking an enthusiastic receptionist to support front-desk and admin tasks. You will greet patients, manage calls, book appointments and assist with practice protocols to ensure smooth patient flow.

The role requires attention to detail, strong IT skills in Word, Excel and Outlook, and the ability to work under pressure. NHS experience and EMIS/Docman10 familiarity are desirable but not essential.