Patient Experience Concierge — Medical Practice

NHS Jobs; Coventry; On-site; GBP 18,000 - 21,000; Full time

Job summary

NHS Jobs is seeking a dedicated Receptionist for Alliance Teaching Practices in Coventry. The role involves greeting patients, managing a busy front desk, handling calls, and supporting the clinical team to ensure smooth patient flow.

The post requires a professional, courteous manner, strong organisational skills, and the ability to multi-task in a fast-paced primary care environment. Training and development opportunities are offered within the Coventry and Rugby GP Alliance.

Responsibilities

• Meet and greet patients, visitors and callers in a friendly, professional manner.
• Provide efficient reception and telephone service to patients and the general public.
• Process appointment requests and triage calls, prioritising actions as required.
• Register new patients and update patient details using EMIS or equivalent systems.
• Support the practice team and contribute to service improvements within Coventry and Rugby GP Alliance.

Job description

NHS Jobs is seeking a dedicated Receptionist for Alliance Teaching Practices in Coventry. The role involves greeting patients, managing a busy front desk, handling calls, and supporting the clinical team to ensure smooth patient flow.

The post requires a professional, courteous manner, strong organisational skills, and the ability to multi-task in a fast-paced primary care environment. Training and development opportunities are offered within the Coventry and Rugby GP Alliance.