Patient Experience & Care Concierge

Optical Express; Stoke-on-Trent; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Bonus potential

Modern workspace

33 days leave

Free laser eye surgery

Free eye tests

Eyewear discounts

Friends & family discount

Training & development

Exclusive offers

EAP & wellbeing

Job summary

Optical Express is a leading provider of eye care, focused on patient care and clinical outcomes with ongoing investment in people and technology.

As a Patient Advisor, you will play a pivotal role in making patients feel like a superstar from the moment they enter our clinics. You will build relationships, assist in consultations and help coordinate treatment dates while maintaining accurate patient records.

Qualifications

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Have previous experience working towards sales targets and personal KPI's
• Are motivated and driven to succeed

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Job description

Optical Express is a leading provider of eye care, focused on patient care and clinical outcomes with ongoing investment in people and technology.

As a Patient Advisor, you will play a pivotal role in making patients feel like a superstar from the moment they enter our clinics. You will build relationships, assist in consultations and help coordinate treatment dates while maintaining accurate patient records.