Patient Advisor

Optical Express; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Industry leading salary

Bonus potential

29 days annual leave

Free Laser Eye Surgery

Discounted prescription eye wear

Ongoing training and development opportunities

Job summary

Optical Express in Cheltenham is seeking a dedicated Patient Advisor to enhance patient experiences from their first visit. This role focuses on building rapport with patients, assisting during consultations, and managing scheduling and records. The ideal candidate will excel in customer service, possess strong organisational skills, and be able to communicate effectively. You will benefit from an industry-leading salary, modern working environments, and generous employee perks including free laser eye surgeries and 29 days annual leave.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse individuals.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and ensure regular communication.
• Assist in patient consultations.
• Scan patients' eyes using state-of-the-art equipment.
• Help patients complete health questionnaires.
• Schedule treatment dates.
• Discuss finance options.
• Maintain patient records accurately.

Skills

Customer service skills

Organisational skills

Communication skills

Motivation and drive

Job description

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding.

As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 29 days annual leave
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with.

Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnairesIntroducing patients to their optometrist
• Scheduling treatment dates
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.