Patient Care & Experience Advisor

Optical Express; Cheltenham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Industry leading salary

Bonus potential

29 days annual leave

Free Laser Eye Surgery

Discounted prescription eye wear

Ongoing training and development opportunities

Job summary

Optical Express in Cheltenham is seeking a dedicated Patient Advisor to enhance patient experiences from their first visit. This role focuses on building rapport with patients, assisting during consultations, and managing scheduling and records. The ideal candidate will excel in customer service, possess strong organisational skills, and be able to communicate effectively. You will benefit from an industry-leading salary, modern working environments, and generous employee perks including free laser eye surgeries and 29 days annual leave.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse individuals.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and ensure regular communication.
• Assist in patient consultations.
• Scan patients' eyes using state-of-the-art equipment.
• Help patients complete health questionnaires.
• Schedule treatment dates.
• Discuss finance options.
• Maintain patient records accurately.

Skills

Customer service skills

Organisational skills

Communication skills

Motivation and drive

Job description

Optical Express in Cheltenham is seeking a dedicated Patient Advisor to enhance patient experiences from their first visit. This role focuses on building rapport with patients, assisting during consultations, and managing scheduling and records. The ideal candidate will excel in customer service, possess strong organisational skills, and be able to communicate effectively. You will benefit from an industry-leading salary, modern working environments, and generous employee perks including free laser eye surgeries and 29 days annual leave.