Patient Care Concierge - Vision Surgery (Evenings/Weekends)

Optical Express Group; Liverpool; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear and sunglasses

Friends and family discounts

Ongoing training and development

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Job summary

Optical Express is seeking a Patient Advisor for our Liverpool clinic. You will be the patient’s primary contact across the journey, supporting clinicians and handling operational tasks in a luxury-quality environment.

Role requires patient-facing experience, superb communication, meticulous attention to detail, and comfort with digital/diagnostic tech. Enjoy generous leave and staff benefits in a leading UK optical group.

Qualifications

• Experience in patient-facing roles is essential.
• Strong communication and interpersonal skills are required.
• High attention to detail and good organisation are important.
• Comfortable using digital and diagnostic technology is preferred.

Responsibilities

• Support patients through the vision correction journey with warmth and professionalism.
• Provide in-clinic or virtual consultations in collaboration with clinicians.
• Schedule surgery and aftercare following consultations and tests.
• Manage payments, financing and administrative bookings.
• Meet and exceed individual commercial KPIs.

Skills

Patient-facing role

Excellent communication

Attention to detail

Organisational skills

Digital/diagnostic technology

Job description

Optical Express is seeking a Patient Advisor for our Liverpool clinic. You will be the patient’s primary contact across the journey, supporting clinicians and handling operational tasks in a luxury-quality environment.

Role requires patient-facing experience, superb communication, meticulous attention to detail, and comfort with digital/diagnostic tech. Enjoy generous leave and staff benefits in a leading UK optical group.