Vision Care Concierge & Patient Journey Specialist

Optical Express Group; Ayr; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear

Pension scheme

Employee Assistance Programme

Job summary

Optical Express Group in Ayr requires a Patient Advisor to support the patient journey from introduction to post-operative follow up. The role blends client care with operational and commercial responsibilities, ensuring a premium experience across all touchpoints.

The position involves handling consultations, coordinating appointments, and managing payments, with training provided and a focus on delivering outstanding service in a luxury healthcare setting.

Qualifications

• Previous experience of a patient facing role.
• Excellent communication and interpersonal skills.
• High attention to detail and organisational skills.
• Proficient with use of digital and diagnostic technology.

Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient facing

Communication

Attention to detail

Tools

Digital technology

Diagnostic equipment

Job description

Optical Express Group in Ayr requires a Patient Advisor to support the patient journey from introduction to post-operative follow up. The role blends client care with operational and commercial responsibilities, ensuring a premium experience across all touchpoints.

The position involves handling consultations, coordinating appointments, and managing payments, with training provided and a focus on delivering outstanding service in a luxury healthcare setting.