Patient Experience Specialist

Optical Express Group; Southampton; Sur place; GBP 24 000 - 30 000; Plein temps

Avantages offerts par ce poste

33 days Annual leave

Free optical products

Discounted procedures

Modern working environment

Résumé du poste

Optical Express is seeking a Patient Advisor in Southampton to deliver exceptional patient care and coordinate appointments during and after treatment.

You will interact with patients, assist in consultations, and help manage health questionnaires and records while supporting finance discussions. This role offers a dynamic, patient-focused environment with modern facilities and career development opportunities.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with diverse people.
• Motivated and driven to succeed.

Responsabilités

• Building relationships with patients and ensuring regular communication prior to and following treatment.
• Assisting in patient consultations.
• Scanning eyes using state-of-the-art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist and scheduling treatment dates.
• Discussing finance options.
• Accurately maintaining patient records.

Description du poste

Optical Express is seeking a Patient Advisor in Southampton to deliver exceptional patient care and coordinate appointments during and after treatment.

You will interact with patients, assist in consultations, and help manage health questionnaires and records while supporting finance discussions. This role offers a dynamic, patient-focused environment with modern facilities and career development opportunities.