Patient Experience & Care Advisor

Optical Express Group; Dudley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Family discount scheme

Training and development

Pension scheme

Wellbeing support

Job summary

Optical Express is seeking a Patient Advisor in Dudley who will be the first point of contact for patients, providing world-class customer service and guiding them through consultations and treatment scheduling.

You will perform eye scans with state-of-the-art equipment, assist with health questionnaires, discuss treatment options and finance, and maintain accurate patient records while covering Wolverhampton as needed.

Qualifications

• Experience in delivering exceptional customer service.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Build relationships with patients and ensure regular communication before and after treatment.
• Assist in patient consultations and health checks with state-of-the-art equipment.
• Schedule treatment dates and discuss finance options; maintain accurate patient records.

Skills

Customer service

Organizational skills

Clear communication

Job description

Optical Express is seeking a Patient Advisor in Dudley who will be the first point of contact for patients, providing world-class customer service and guiding them through consultations and treatment scheduling.

You will perform eye scans with state-of-the-art equipment, assist with health questionnaires, discuss treatment options and finance, and maintain accurate patient records while covering Wolverhampton as needed.