Patient Advisor

Optical Express; Dudley; On-site; GBP 12,000 - 16,000; Part time

Benefits offered by this job

Annual leave 33 days

Free laser surgery

Free eye tests

Discounted eyewear

Friends & family discount

Training & development

Wellbeing support

Job summary

Optical Express in Dudley is seeking a Part Time Patient Advisor to provide world-class customer service across our clinics. You will engage with patients from entry, assist in consultations, and handle eye scans and health questionnaires with precision.

You will introduce patients to their optometrist, schedule treatment dates, discuss finance options, and maintain accurate patient records, all while supporting a culture of care and excellence.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Motivated and driven to succeed.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment.
• Assisting in patient consultations.
• Scanning patients eyes using state-of-the-art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment date.
• Discussing finance options.
• Accurately maintaining patient records.

Skills

Customer service

Organisation

Communication

Motivated

Job description

Hours: Part Time – 24 hours (Must be happy to work weekends)

Location: Dudley (Must be able to also cover Wolverhampton)

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave ( Pro Rata )
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed