Patient Experience & Care Advisor

Optical Express Group; Swindon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

33 days annual leave

Free laser eye surgery

Free eye tests

Discounted eyewear

Staff discount

Pension scheme

Training & development

Job summary

Optical Express Group in Swindon is seeking a Patient Advisor to deliver a 5-star service to patients. The role involves building relationships, conducting diagnostic eye scans after training, and ensuring seamless journeys with optometrists and surgeons.

The successful candidate will possess excellent written and verbal communication, strong negotiation skills, and be self-motivated with solid organisational abilities, while enjoying competitive pay and benefits.

Qualifications

• Excellent written and verbal communication skills.
• Be driven with a willingness to succeed.
• Able to demonstrate strong negotiation skills.
• Self-motivated to work with and without supervision.
• Strong organisational skills.
• Commercial awareness and world-class customer service.

Responsibilities

• Build a strong relationship with our patients.
• Perform diagnostic eye scans (full training provided).
• Relate patient information to the optometrist to ensure a smooth patient journey.
• Maintain patient records with accurate information.
• Arrange affordable finance options to suit each patient.
• Schedule consultations and surgeries with our optometrists and surgeons.

Skills

Communication skills

Negotiation

Self-motivation

Organisation

Customer service

Commercial awareness

Job description

Optical Express Group in Swindon is seeking a Patient Advisor to deliver a 5-star service to patients. The role involves building relationships, conducting diagnostic eye scans after training, and ensuring seamless journeys with optometrists and surgeons.

The successful candidate will possess excellent written and verbal communication, strong negotiation skills, and be self-motivated with solid organisational abilities, while enjoying competitive pay and benefits.