Patient Experience & Care Advisor

Optical Express Group; South Ockendon; On-site; GBP 23,800 - 32,200; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Job summary

Optical Express is seeking a Patient Advisor to join our team in the United Kingdom. You will be the first point of contact for patients, providing world-class customer service and guiding them through consultations and treatments.

The role involves eye scans, health questionnaires, and coordinating appointments in a busy clinic environment. We value strong communication, excellent organisational skills, and a proactive attitude.

Qualifications

• Passion for world-class customer service.
• Strong organisational skills.
• Clear, articulate communication with diverse people.
• Self-motivated and driven to succeed.

Responsibilities

• Build relationships with patients and ensure regular communication prior to and following their treatment.
• Assist in patient consultations.
• Scan patients' eyes using state of the art equipment as part of a full health check.
• Assist patients to complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment date.
• Discuss finance options.
• Accurately maintaining patient records.

Skills

World-class customer service

Strong organisational skills

Clear communication

Driven to succeed

Job description

Optical Express is seeking a Patient Advisor to join our team in the United Kingdom. You will be the first point of contact for patients, providing world-class customer service and guiding them through consultations and treatments.

The role involves eye scans, health questionnaires, and coordinating appointments in a busy clinic environment. We value strong communication, excellent organisational skills, and a proactive attitude.