Part-Time Optical Patient Experience Advisor

Optical Express Group; Dudley; Hybrid; GBP 24,000 - 29,000; Part time

Benefits offered by this job

State-of-the-art environments

33 days annual leave

Free laser eye surgery

Free eye tests

Discounted eyewear

Friends and family discount

Training opportunities

Pension

Exclusive offers

EAP & Wellbeing

Job summary

Optical Express Group in Dudley invites applications for a Part-Time Patient Advisor role, with 24 hours per week and weekend availability. Salary is £26,500 per year plus bonus.

The role requires coordinating with clinics in Dudley and Wolverhampton to deliver outstanding patient care. You will greet patients, support in consultations, perform eye scans, help complete health questionnaires, and schedule treatments.

Qualifications

• World-class customer service focus.
• Strong organisational skills.
• Clear and articulate communication with diverse people.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and maintain regular communication before and after treatment.
• Assist in patient consultations.
• Scan patients' eyes using state-of-the-art equipment as part of a full health check.
• Assist patients to complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options.
• Accurately maintain patient records.

Skills

Customer service

Organisational skills

Clear communication

Motivated and driven

Job description

Optical Express Group in Dudley invites applications for a Part-Time Patient Advisor role, with 24 hours per week and weekend availability. Salary is £26,500 per year plus bonus.

The role requires coordinating with clinics in Dudley and Wolverhampton to deliver outstanding patient care. You will greet patients, support in consultations, perform eye scans, help complete health questionnaires, and schedule treatments.