Patient Advisor

Optical Express Group; Dudley; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted eyewear

Family discount scheme

Training and development

Pension scheme

Wellbeing support

Job summary

Optical Express is seeking a Patient Advisor in Dudley who will be the first point of contact for patients, providing world-class customer service and guiding them through consultations and treatment scheduling.

You will perform eye scans with state-of-the-art equipment, assist with health questionnaires, discuss treatment options and finance, and maintain accurate patient records while covering Wolverhampton as needed.

Qualifications

• Experience in delivering exceptional customer service.
• Strong organisational skills and ability to manage multiple tasks.

Responsibilities

• Build relationships with patients and ensure regular communication before and after treatment.
• Assist in patient consultations and health checks with state-of-the-art equipment.
• Schedule treatment dates and discuss finance options; maintain accurate patient records.

Skills

Customer service

Organizational skills

Clear communication

Job description

Job Title – Patient Advisor

Hours: Full Time – 40 hours (Must be happy to work weekends)

Salary: £26,500 per annum + Bonus

Location: Dudley (Must be able to also cover Wolverhampton)

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed