Patient Experience & Care Advisor

Optical Express; Coventry; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Free laser eye surgery

Free eye tests

Discounted eyewear

Friends and family discount

Training and development

Modern working environments

Job summary

Optical Express is seeking a Patient Advisor to make patients feel like a superstar from the moment they enter our clinics. You will be the first person our patient interacts with.

As part of a collaborative team, you will build relationships, assist in consultations, and guide patients through health checks and treatment planning, including finance discussions and records management.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Ability to communicate clearly and articulately with a diverse range of people.
• Experience working towards sales targets and personal KPI's.
• Motivated and driven to succeed.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment.
• Assisting in patient consultations.
• Scanning patients' eyes using state-of-the-art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment date.
• Discussing finance options.
• Maintaining patient records accurately.

Skills

Customer service

Organisational skills

Clear communication

Sales targets

Motivated

Job description

Optical Express is seeking a Patient Advisor to make patients feel like a superstar from the moment they enter our clinics. You will be the first person our patient interacts with.

As part of a collaborative team, you will build relationships, assist in consultations, and guide patients through health checks and treatment planning, including finance discussions and records management.