Patient Experience & Care Advisor

Optical Express Group; Coventry; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Modern environment

33 days leave

Free Laser Eye Surgery

Free eye tests

Eyewear discounts

Friends & family discount

Training opportunities

Pension scheme

Job summary

Optical Express Group is seeking a Patient Advisor to join our Coventry clinics on a full-time basis. You will welcome patients, support consultations and guide them through eye health services, including discussing finance options, while maintaining accurate records and coordinating with the optometrist.

In return you’ll enjoy a modern working environment, 33 days of annual leave, free laser eye surgery and intraocular lens surgery, free eye tests, eyewear discounts, a generous friends and

Qualifications

• Experience delivering excellent customer service.
• Strong organisational skills.
• Ability to communicate clearly with a diverse range of people.
• Experience working towards sales targets and KPIs.
• Motivated and driven to succeed.

Responsibilities

• Build relationships with patients and communicate with them before and after treatment.
• Assist in patient consultations.
• Scan patients' eyes using state‑of‑the‑art equipment as part of a full health check.
• Help patients complete health questionnaires.
• Introduce patients to their optometrist.
• Schedule treatment dates.
• Discuss finance options with patients.
• Accurately maintain patient records.

Skills

Customer service

Organisational skills

Clear communication

Sales targets

Motivated

Job description

Optical Express Group is seeking a Patient Advisor to join our Coventry clinics on a full-time basis. You will welcome patients, support consultations and guide them through eye health services, including discussing finance options, while maintaining accurate records and coordinating with the optometrist.

In return you’ll enjoy a modern working environment, 33 days of annual leave, free laser eye surgery and intraocular lens surgery, free eye tests, eyewear discounts, a generous friends and