Patient Experience Advisor

Optical Express; Kingston upon Thames; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

State of the art working environments

33 days annual leave*

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear and

Generous Optical Express friends and

Ongoing training and development

Job summary

Optical Express in Kingston Upon Thames is seeking a Patient Advisor to welcome patients, support consultations, and arrange treatments. The role involves pre- and post-treatment communication and using state‑of‑the‑art equipment to assist health checks.

You will build relationships, schedule treatments, discuss finance options and maintain accurate records in a busy clinical environment with extensive employee benefits and development opportunities.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Motivated and driven to succeed.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment.
• Assisting in patient consultations.
• Scanning patients eyes using state of the art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment date.
• Discussing finance options.
• Accurately maintaining patient records.

Skills

Customer service

Organisational skills

Clear communication

Motivated and driven

Job description

Optical Express in Kingston Upon Thames is seeking a Patient Advisor to welcome patients, support consultations, and arrange treatments. The role involves pre- and post-treatment communication and using state‑of‑the‑art equipment to assist health checks.

You will build relationships, schedule treatments, discuss finance options and maintain accurate records in a busy clinical environment with extensive employee benefits and development opportunities.