Patient Experience & Care Advisor

Optical Express Group; Chelmsford; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

Industry-leading salary with bonus

33 days annual leave

Free laser eye surgery and intraocular

Free eye tests

Discounted eyewear

Family discount scheme

Ongoing training and development

Pension scheme

Job summary

Optical Express Group in Chelmsford is seeking a Patient Advisor to deliver a 5-star service, building strong relationships with patients and guiding them through their eye-care journey. The role includes coordinating appointments, performing diagnostic scans after training, and ensuring clear communication with ophthalmic professionals.

You will work in a supportive, patient-focused environment with generous benefits and ongoing training to develop your career in eye care.

Qualifications

• Be driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills are essential.
• Be capable of negotiating effectively and providing world-class customer service.

Responsibilities

• Build strong relationships with patients.
• Perform diagnostic eye scans (full training provided).
• Relay patient information to the optometrist for a smooth journey.
• Maintain accurate patient records.
• Arrange affordable finance options for patients.
• Schedule consultations and surgeries with optometrists and surgeons.

Skills

Excellent communication skills

Customer service

Organisational skills

Negotiation skills

Job description

Optical Express Group in Chelmsford is seeking a Patient Advisor to deliver a 5-star service, building strong relationships with patients and guiding them through their eye-care journey. The role includes coordinating appointments, performing diagnostic scans after training, and ensuring clear communication with ophthalmic professionals.

You will work in a supportive, patient-focused environment with generous benefits and ongoing training to develop your career in eye care.