Patient Experience Advisor

Optical Express Group; West of England; Hybrid; GBP 25,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training and development

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Job summary

Optical Express in Bristol is seeking a Patient Advisor to provide a warm, 5-star service to patients while supporting optical professionals. The role involves patient relationship building, eye scans with full training provided, and coordinating consultations and financing options.

The successful candidate will have strong communication, negotiation, and organisational skills, with experience in meeting sales targets and KPIs. This full-time position includes comprehensive benefits and training.

Qualifications

• Be driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Self-motivated to work with and without supervision.
• Strong organisational skills.
• Experience meeting sales targets and KPIs.
• Commercial awareness with world-class customer service.

Responsibilities

• Build a strong relationship with our patients.
• Perform diagnostic eye scans (full training provided).
• Relate patient information to the optometrist for a smooth journey.
• Maintain accurate and up-to-date patient records.
• Arrange affordable finance options for patients.
• Schedule consultations and surgeries with our optometrists and surgeons.

Skills

Communication skills

Negotiation skills

Self-motivation

Organisational skills

Sales targets experience

Customer service

Job description

Optical Express in Bristol is seeking a Patient Advisor to provide a warm, 5-star service to patients while supporting optical professionals. The role involves patient relationship building, eye scans with full training provided, and coordinating consultations and financing options.

The successful candidate will have strong communication, negotiation, and organisational skills, with experience in meeting sales targets and KPIs. This full-time position includes comprehensive benefits and training.