Patient Experience Advisor (Part-Time, Weekends)

Optical Express; Dudley; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Leave entitlements (33 days pro rata)

Free laser & intraocular lens surgery

Free eye tests

Eyewear discounts

Friends and family discount

Training & development

Employee assistance programme

Exclusive offers & rewards

Job summary

Optical Express is seeking a Patient Advisor in Dudley (with coverage for Wolverhampton) to deliver outstanding patient care in a busy clinic. The role involves welcoming patients, assisting in consultations, and coordinating appointments while maintaining accurate health records.

You will engage with patients with empathy, communicate clearly, and support finance options and aftercare. A 24-hour part-time schedule offers proactive training and progression opportunities within a caring team.

Qualifications

• Experience in delivering high-quality customer care.
• Strong communication and interpersonal skills.
• Able to manage multiple tasks with attention to detail.

Responsibilities

• Build relationships with patients and maintain regular communications before and after treatment.
• Assist in patient consultations and health questionnaires.
• Assist patients to complete health questionnaires and scan eyes with state-of-the-art equipment.
• Introduce patients to their optometrist and schedule treatment dates.

Skills

Customer service

Communication

Organisational skills

Job description

Optical Express is seeking a Patient Advisor in Dudley (with coverage for Wolverhampton) to deliver outstanding patient care in a busy clinic. The role involves welcoming patients, assisting in consultations, and coordinating appointments while maintaining accurate health records.

You will engage with patients with empathy, communicate clearly, and support finance options and aftercare. A 24-hour part-time schedule offers proactive training and progression opportunities within a caring team.