Patient Experience Advisor – Vision Surgery (Full-Time)

Optical Express; Leeds; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Industry-leading salary

Bonus potential

Modern workplace

Annual leave 33 days

Free laser eye surgery

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training

Job summary

Optical Express in Leeds seeks a Patient Advisor to guide patients through the journey from first contact to post-operative follow-up, acting as the main contact, delivering warm care, and supporting clinicians with bookings and payments.

Join a market-leading clinic offering comprehensive training, attractive benefits, and a role where patient experience and commercial KPIs matter, ensuring a superb patient journey at each step.

Qualifications

• Prior experience in patient-facing roles.
• Excellent communication and interpersonal skills.
• High attention to detail and strong organisational skills.
• Proficient with digital and diagnostic technology.
• Healthcare or luxury retail experience preferred.

Responsibilities

• Support Patients having vision correction surgery across all steps of patient pathway, building rapport and maintaining patient confidence.
• Deliver warm, professional patient welcomes and manage first impressions.
• Capture high-quality diagnostic scans for clinical interpretation, whilst communicating with the patients on the features and benefits of our technology.
• Support in delivery of consultations for optometrists and/or Surgeons, in-clinic or virtual.
• Close consultation process and schedule surgery and aftercare.
• Manage payment, finance and administrative booking requirements.
• Meet and exceed individual commercial KPIs.

Skills

Patient-facing

Communication skills

Attention to detail

Organisational skills

Digital/diagnostic technology

Healthcare or luxury retail experience

Job description

Optical Express in Leeds seeks a Patient Advisor to guide patients through the journey from first contact to post-operative follow-up, acting as the main contact, delivering warm care, and supporting clinicians with bookings and payments.

Join a market-leading clinic offering comprehensive training, attractive benefits, and a role where patient experience and commercial KPIs matter, ensuring a superb patient journey at each step.