Patient Experience Advisor – 5-Star Care & Growth

Optical Express; Swindon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

Modern working environments

33 days annual leave

Free laser eye surgery

Free eye tests

Discounted eyewear

Friends and family discount

Training and development

Job summary

Optical Express in Swindon is seeking a Patient Advisor to ensure patients feel comfortable and receive a five-star service. You will build relationships, perform diagnostic scans with training, and relay information to the optometrist for a seamless journey.

The role requires excellent communication, self-motivation, organisational skills and a customer-focused approach, with opportunities for growth and development.

Qualifications

• Excellent written and verbal communication skills.
• Self-motivated to work with and without supervision.
• Strong organisational skills.
• Commercial awareness while providing world-class customer service.

Responsibilities

• Build a strong relationship with our patients.
• Perform diagnostic eye scans (full training provided).
• Relaying patient information to the optometrist to ensure a smooth patient journey.
• Maintain patient records with accurate and up-to-date information.
• Arrange affordable finance options to suit each individual patient.
• Schedule patients’ consultations and surgeries with our optometrists and surgeons.

Skills

Communication skills

Customer service

Organisational skills

Self-motivation

Job description

Optical Express in Swindon is seeking a Patient Advisor to ensure patients feel comfortable and receive a five-star service. You will build relationships, perform diagnostic scans with training, and relay information to the optometrist for a seamless journey.

The role requires excellent communication, self-motivation, organisational skills and a customer-focused approach, with opportunities for growth and development.