Patient Care Advisor — Eye Health & Appointments

Optical Express; Taunton; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery

Free eye tests

Discounted prescription eyewear

Ongoing training and development opportunities

Employee Assistance Programme

Job summary

Optical Express is seeking a full-time Patient Advisor in Taunton, United Kingdom. This role is crucial in delivering a 5-star service and ensuring patients feel comfortable and relaxed. Responsibilities include building relationships, performing diagnostic scans, and coordinating patient journeys.

The successful candidate should be driven, possess excellent communication skills, and be commercially aware. Benefits include modern work environments, extensive annual leave, and ongoing training.

Qualifications

• Driven and passionate with a willingness to succeed.
• Self-motivated to work with and without supervision.

Responsibilities

• Building a strong relationship with our patients.
• Performing diagnostic eye scans.
• Confidently relaying patient information to the optometrist.
• Maintaining patient records with accurate and up-to-date information.
• Arranging affordable finance options for patients.
• Scheduling patients’ consultations and surgeries.

Skills

Excellent written and verbal communication skills

Strong organisational skills

Commercial awareness

Ability to build strong relationships

Job description

Optical Express is seeking a full-time Patient Advisor in Taunton, United Kingdom. This role is crucial in delivering a 5-star service and ensuring patients feel comfortable and relaxed. Responsibilities include building relationships, performing diagnostic scans, and coordinating patient journeys.

The successful candidate should be driven, possess excellent communication skills, and be commercially aware. Benefits include modern work environments, extensive annual leave, and ongoing training.