Patient Advisor

Optical Express Group; Swindon; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Bonus potential

33 days annual leave

Free laser eye surgery

Free eye tests

Discounted eyewear

Staff discount

Pension scheme

Training & development

Job summary

Optical Express Group in Swindon is seeking a Patient Advisor to deliver a 5-star service to patients. The role involves building relationships, conducting diagnostic eye scans after training, and ensuring seamless journeys with optometrists and surgeons.

The successful candidate will possess excellent written and verbal communication, strong negotiation skills, and be self-motivated with solid organisational abilities, while enjoying competitive pay and benefits.

Qualifications

• Excellent written and verbal communication skills.
• Be driven with a willingness to succeed.
• Able to demonstrate strong negotiation skills.
• Self-motivated to work with and without supervision.
• Strong organisational skills.
• Commercial awareness and world-class customer service.

Responsibilities

• Build a strong relationship with our patients.
• Perform diagnostic eye scans (full training provided).
• Relate patient information to the optometrist to ensure a smooth patient journey.
• Maintain patient records with accurate information.
• Arrange affordable finance options to suit each patient.
• Schedule consultations and surgeries with our optometrists and surgeons.

Skills

Communication skills

Negotiation

Self-motivation

Organisation

Customer service

Commercial awareness

Job description

Job Title – Patient Advisor

Location – Swindon

Hours – Full-Time 40hrs including weekends

Salary – From £26,500, plus bonus & benefits

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days’ annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Be commercially aware whilst providing world‑class customer service