Patient Advisor Optical Express

Optical Express Group; West of England; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted eyewear

Friends and family discount

Ongoing training and development

Pension scheme

Exclusive offers and rewards

Employee Assistance Programme

Job summary

Optical Express in Bristol is seeking a Patient Advisor to provide a warm, 5-star service to patients while supporting optical professionals. The role involves patient relationship building, eye scans with full training provided, and coordinating consultations and financing options.

The successful candidate will have strong communication, negotiation, and organisational skills, with experience in meeting sales targets and KPIs. This full-time position includes comprehensive benefits and training.

Qualifications

• Be driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills.
• Strong negotiation skills.
• Self-motivated to work with and without supervision.
• Strong organisational skills.
• Experience meeting sales targets and KPIs.
• Commercial awareness with world-class customer service.

Responsibilities

• Build a strong relationship with our patients.
• Perform diagnostic eye scans (full training provided).
• Relate patient information to the optometrist for a smooth journey.
• Maintain accurate and up-to-date patient records.
• Arrange affordable finance options for patients.
• Schedule consultations and surgeries with our optometrists and surgeons.

Skills

Communication skills

Negotiation skills

Self-motivation

Organisational skills

Sales targets experience

Customer service

Job description

Job Title - Patient Advisor

Location - Bristol

Hours - Full Time - 40 hours (must be available Saturdays)

Salary - £28,000, & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It's our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

We are looking to add to our team in our Bristol clinic.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients' consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Have previous experience working sales targets and personal KPIs
• Be commercially aware whilst providing world-class customer service

If you believe you have the right skills and attributes for this role, we would love to hear from you.