Optical Patient Experience Advisor

Optical Express Group; Bournemouth; On-site; GBP 27,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Free and discounted optical products/procedures

Modern working environment

Investment in training and career progression

Job summary

Optical Express Group is looking for a Patient Advisor in Bournemouth. The role involves building strong relationships with patients, assisting in consultations, and using advanced equipment for eye exams. The ideal candidate should have a passion for excellent customer service and strong organisational skills.

Benefits include a competitive salary, free optical products, and genuine investment in your career progression.

Qualifications

• Passion for providing world‑class customer service.
• Strong organisational skills.
• Ability to communicate clearly with diverse individuals.
• Motivated and driven to achieve results.
• Experience working towards sales targets.

Responsibilities

• Build relationships with patients and ensure communication before and after treatment.
• Assist in patient consultations and complete health questionnaires.
• Scan patients' eyes using equipment for health checks.
• Schedule treatment dates and discuss finance options.
• Maintain accurate patient records.

Skills

Customer service

Organisational skills

Clear communication

Sales experience

Motivation and drive

Job description

Optical Express Group is looking for a Patient Advisor in Bournemouth. The role involves building strong relationships with patients, assisting in consultations, and using advanced equipment for eye exams. The ideal candidate should have a passion for excellent customer service and strong organisational skills.

Benefits include a competitive salary, free optical products, and genuine investment in your career progression.