Patient Advisor

Optical Express; Kingston upon Thames; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

State of the art working environments

33 days annual leave*

Free Laser Eye Surgery and Intraocular

Free eye tests

Discounted prescription eyewear and

Generous Optical Express friends and

Ongoing training and development

Job summary

Optical Express in Kingston Upon Thames is seeking a Patient Advisor to welcome patients, support consultations, and arrange treatments. The role involves pre- and post-treatment communication and using state‑of‑the‑art equipment to assist health checks.

You will build relationships, schedule treatments, discuss finance options and maintain accurate records in a busy clinical environment with extensive employee benefits and development opportunities.

Qualifications

• Passion for providing world-class customer service.
• Strong organisational skills.
• Clear and articulate communication with a diverse range of people.
• Motivated and driven to succeed.

Responsibilities

• Building relationships with patients and ensuring regular communication prior to and following their treatment.
• Assisting in patient consultations.
• Scanning patients eyes using state of the art equipment as part of a full health check.
• Assisting patients to complete health questionnaires.
• Introducing patients to their optometrist.
• Scheduling treatment date.
• Discussing finance options.
• Accurately maintaining patient records.

Skills

Customer service

Organisational skills

Clear communication

Motivated and driven

Job description

Hours: Full Time, 40 Hours (must be available to work Saturdays)

Location: Kingston Upon Thames

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Access to a range of exclusive offers, discounts and rewards
• Employee Assistance Programme and Wellbeing Solutions/Support

It’s our Patient Advisor’s role to make our patients feel like a superstar from the moment they enter our clinics. Our Patient Advisors are often the first person our patient interacts with. Every day will bring something new, but your day to day role will involve:

• Building relationships with patients and ensuring regular communication prior to and following their treatment
• Assisting in patient consultations
• Scanning patients eyes using state of the art equipment as part of a full health check
• Assisting patients to complete health questionnaires
• Introducing patients to their optometrist
• Scheduling treatment date
• Discussing finance options
• Accurately maintaining patient records

Are you our ideal candidate? The answer is yes if you:

• Have a passion for providing world-class customer service
• Possess strong organisational skills
• Can communicate clearly and articulately with a diverse range of people
• Are motivated and driven to succeed

If you believe you have the right skills and attributes for this role, we would love to hear from you.