Patient Experience Advisor – 5-Star Care & Growth

Optical Express Group; Bath; Hybrid; GBP 23,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery & Intraocular L

Free eye tests

Discounted eyewear

Job summary

Optical Express Bath is seeking a Patient Advisor to provide a 5-star service, helping patients feel comfortable and relaxed while guiding them through eye care. The role offers full training, a competitive salary and extensive benefits in a growing healthcare environment.

You will build relationships with patients, perform diagnostic eye scans after training, relay information to the optometrist, maintain accurate records, help arrange affordable finance options, and book consultations and

Qualifications

• Be driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills.
• Demonstrate strong negotiation skills.
• Self-motivated to work with and without supervision.
• Excellent organisational skills.
• Experience working towards sales targets and personal KPI’s.
• Commercial awareness while delivering world-class customer service.

Responsibilities

• Build a strong relationship with our patients.
• Perform diagnostic eye scans (full training will be provided).
• Relate patient information to the optometrist for a smooth journey.
• Maintain patient records with up-to-date information.
• Arrange affordable finance options to suit each patient.
• Schedule consultations and surgeries with our optometrists and surgeons.

Skills

Strong communication skills

Negotiation skills

Sales targets experience

Customer service

Job description

Optical Express Bath is seeking a Patient Advisor to provide a 5-star service, helping patients feel comfortable and relaxed while guiding them through eye care. The role offers full training, a competitive salary and extensive benefits in a growing healthcare environment.

You will build relationships with patients, perform diagnostic eye scans after training, relay information to the optometrist, maintain accurate records, help arrange affordable finance options, and book consultations and