Patient Advisor Optical Express

Optical Express Group; Bath; On-site; GBP 23,000 - 31,000; Full time

Benefits offered by this job

33 days annual leave

Free Laser Eye Surgery & Intraocular L

Free eye tests

Discounted eyewear

Job summary

Optical Express Bath is seeking a Patient Advisor to provide a 5-star service, helping patients feel comfortable and relaxed while guiding them through eye care. The role offers full training, a competitive salary and extensive benefits in a growing healthcare environment.

You will build relationships with patients, perform diagnostic eye scans after training, relay information to the optometrist, maintain accurate records, help arrange affordable finance options, and book consultations and

Qualifications

• Be driven and passionate with a willingness to succeed.
• Excellent written and verbal communication skills.
• Demonstrate strong negotiation skills.
• Self-motivated to work with and without supervision.
• Excellent organisational skills.
• Experience working towards sales targets and personal KPI’s.
• Commercial awareness while delivering world-class customer service.

Responsibilities

• Build a strong relationship with our patients.
• Perform diagnostic eye scans (full training will be provided).
• Relate patient information to the optometrist for a smooth journey.
• Maintain patient records with up-to-date information.
• Arrange affordable finance options to suit each patient.
• Schedule consultations and surgeries with our optometrists and surgeons.

Skills

Strong communication skills

Negotiation skills

Sales targets experience

Customer service

Job description

Job Title – Patient Advisor

Location – Bath

Hours – Full time

Salary – £27,000 per annum, & benefits, full training will be given

Optical Express is focused on delivering exceptional patient care, outstanding clinical outcomes and continued investment in our people and technology.

The Optical Express team work together, collectively and consistently striving for excellence. We support each other, respect each other and are committed to a culture of care, trust and integrity.

The culture extends to our local communities, through our range of charitable and environmental projects. We focus on doing what is right for our patients, our colleagues, our local communities and our planet.

A career at Optical Express is fulfilling, fun and rewarding. As an employee, you can benefit from the following:

• An industry leading salary plus excellent bonus potential
• State of the art, modern working environments
• 33 days annual leave*
• Free Laser Eye Surgery and Intraocular Lens Surgery
• Free eye tests
• Discounted prescription eye wear and sunglasses
• Generous Optical Express friends and family discount scheme
• Ongoing training and development opportunities
• Pension scheme

It’s our Patient Advisors role to make our patients feel comfortable and relaxed whilst providing a 5-star service. Our Patient Advisors should enjoy meeting new people and be able to demonstrate strong communication skills with both patients and ophthalmic professionals alike.

Your day to day responsibilities may vary however a typical day will involve the following duties:

• Building a strong relationship with our patients
• Performing diagnostic eye scans (full training will be provided)
• Confidently relaying patient information to the optometrist to ensure a smooth patient journey
• Maintaining patient records with accurate and up to date information
• Arranging affordable finance options to suit each individual patient
• Schedule patients’ consultations and surgeries with our optometrists and surgeons

The successful candidate will:

• Be driven and passionate with a willingness to succeed
• Have excellent written and verbal communication skills
• Be able to demonstrate strong negotiation skills
• Be self-motivated to work with and without supervision
• Possess strong organisational skills
• Have previous experience working towards sales targets and personal KPI’s
• Be commercially aware whilst providing world-class customer service