Patient Experience Administrator (Front Desk & Admin)

KIMS Hospital Ltd; Grove Green; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Secure Staff Parking

Pension Scheme

Private Health Insurance

33 Days annual leave plus birthday

Life Assurance

Annual Flu Vaccination

Free Eye Test

Job summary

KIMS Hospital is seeking a Customer Service Administrator to join the Front of House team. In this varied role you will provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

You will work flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, handling appointments, records and inquiries with professionalism and care.

Qualifications

• GCSEs or equivalent required.
• Previous experience in hospital or healthcare setting preferred.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused and able to work to deadlines.
• IT literate with knowledge of Microsoft packages and basic medical terminology desirable.
• Proactive, flexible and approachable team player.

Responsibilities

• Welcome patients, visitors, consultants and staff with a warm, professional welcome.
• Manage patient appointments, records and correspondence for smooth journeys.
• Answer high-volume calls on the hospital switchboard.
• Liaise with patients, relatives, consultants and staff; handle enquiries and escalate as needed.
• Assist patients on admission and discharge with clear information and positive experience.

Skills

Customer service

Administration

Communication

MS Office

Education

GCSEs or equivalent

Tools

MS Office

Job description

KIMS Hospital is seeking a Customer Service Administrator to join the Front of House team. In this varied role you will provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

You will work flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, handling appointments, records and inquiries with professionalism and care.