Front Desk & Patient Services Administrator

KIMS Hospital Ltd; Maidstone; On-site; GBP 13,000 - 20,000; Full time

Benefits offered by this job

Free Secure Staff Parking

Pension Scheme

Private Health Insurance

33 Days annual leave plus extra time—+

Life Assurance

Free Eye Test

Job summary

KIMS Hospital in Kent seeks a Customer Service Administrator to join the Front of House team. You will provide essential administrative and reception support across departments, ensuring patients and visitors receive a warm welcome and outstanding service.

This front-facing role places you at the heart of the patient experience, working across Reception, Call Centre, OPD, and clinics. Strong communication and organisation are essential.

Qualifications

• Educated to GCSE standard (or equivalent).
• Previous experience in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.
• A proactive, flexible, and approachable team player.

Responsibilities

• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

Skills

Customer service

Administration

Verbal communication

Written communication

Organisation

Attention to detail

Deadlines

IT literacy

Microsoft Office

Medical terminology

Team player

Education

GCSE level

Tools

Microsoft Office

Job description

KIMS Hospital in Kent seeks a Customer Service Administrator to join the Front of House team. You will provide essential administrative and reception support across departments, ensuring patients and visitors receive a warm welcome and outstanding service.

This front-facing role places you at the heart of the patient experience, working across Reception, Call Centre, OPD, and clinics. Strong communication and organisation are essential.