Hospital Front Desk & Admin - Customer Service Pro

KIMS Hospital Ltd; Maidstone; Híbrido; GBP 24 000 - 28 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Free secure staff parking

Employee Assistance Platform

Resumo da oferta

KIMS Hospital – Kent’s largest independent hospital – is seeking a Customer Service Administrator to join our Front of House team. You’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

This on-site role covers reception, call centre, OPD, and patient liaison. You’ll manage appointments, handle calls, and assist with admissions and discharges to deliver a positive patient

Qualificações

• GCSE or equivalent education.
• Experience in hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and deadline-driven.
• Ability to prioritise and work independently in busy environments.
• IT literate, with knowledge of Microsoft packages.
• Proactive, flexible and approachable team player.

Responsabilidades

• Welcome patients, visitors, consultants and staff with clear directions and support.
• Manage patient appointments, records and correspondence for smooth journeys.
• Answer high-volume calls on the hospital switchboard with professionalism.
• Liaise with patients, relatives, consultants and staff; escalate as needed.
• Assist patients on admission and discharge with clear information.

Conhecimentos

Customer service

Administration

Communication

Time management

IT literacy

Formação académica

GCSE or equivalent

Ferramentas

Microsoft Office

Descrição da oferta de emprego

KIMS Hospital – Kent’s largest independent hospital – is seeking a Customer Service Administrator to join our Front of House team. You’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

This on-site role covers reception, call centre, OPD, and patient liaison. You’ll manage appointments, handle calls, and assist with admissions and discharges to deliver a positive patient