Customer Service Administrator - Weekends

KIMS Hospital Ltd; Maidstone; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

33 days’ annual leave (including bank)

Free secure staff parking

Private health insurance

Up to 40% off selected KIMS Hospital –

Employee Assistance Platform

Discounted gym membership

Job summary

KIMS Hospital is seeking a Customer Service Administrator to join the Front of House team in Kent. The role covers reception, call centre, OPD, and patient services, delivering a warm welcome and outstanding service to patients and visitors.

You’ll manage appointments, records and correspondence, answer calls, and support across departments to ensure smooth patient journeys and a positive patient experience.

Qualifications

• GCSE or equivalent education.
• Previous experience in hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused and able to meet deadlines.
• Ability to prioritise, work independently in busy environments.

Responsibilities

• Welcome patients, visitors, consultants, and staff with directions and support.
• Manage patient appointments, records and correspondence for smooth journeys.
• Answer high-volume calls on the hospital switchboard confidently.
• Liaise with patients, relatives, consultants and staff and escalate where needed.
• Assist patients on admission and discharge with clear information and a positive experience.

Skills

Customer service

Administration

Verbal communication

Written communication

IT literacy

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Salary: £6,609.20 per annum (this is the equivalent of a full time salary of £26434.80 per annum)

Shifts Between: 06:30–20:00 (Sat and Sun) on a rota basis

Are you friendly, professional, and passionate about delivering excellent customer service?
KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

About the role

• Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.

What we’re looking for

• Educated to GCSE standard (or equivalent).
• Previous experience working in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.A proactive, flexible, and approachable team player.

At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:

• 33 days’ annual leave (including bank holidays)
• Free secure staff parking
• Private health insurance
• Up to 40% off selected KIMS Hospital services
• Employee Assistance Platform
• Discounted gym membership

We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.

For queries, please contact Diane on 01622 237634 or email [e-mail]

All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.