3497

KIMS Hospital Ltd; Maidstone; Hybrid; GBP 24,000 - 28,000; Full time

Benefits offered by this job

Free secure staff parking

Employee Assistance Platform

Job summary

KIMS Hospital – Kent’s largest independent hospital – is seeking a Customer Service Administrator to join our Front of House team. You’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

This on-site role covers reception, call centre, OPD, and patient liaison. You’ll manage appointments, handle calls, and assist with admissions and discharges to deliver a positive patient

Qualifications

• GCSE or equivalent education.
• Experience in hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and deadline-driven.
• Ability to prioritise and work independently in busy environments.
• IT literate, with knowledge of Microsoft packages.
• Proactive, flexible and approachable team player.

Responsibilities

• Welcome patients, visitors, consultants and staff with clear directions and support.
• Manage patient appointments, records and correspondence for smooth journeys.
• Answer high-volume calls on the hospital switchboard with professionalism.
• Liaise with patients, relatives, consultants and staff; escalate as needed.
• Assist patients on admission and discharge with clear information.

Skills

Customer service

Administration

Communication

Time management

IT literacy

Education

GCSE or equivalent

Tools

Microsoft Office

Job description

Hourly Rate: £13.20 per hour + holiday pay

Shifts Between: 06:30–20:30 (Mon–Fri) and 06:30–20:00 (Sat–Sun) on a rota basis

Are you friendly, professional, and passionate about delivering excellent customer service?
KIMS Hospital – Kent’s largest independent hospital – is looking for a Customer Service Administrator to join our Front of House team. In this varied and rewarding role, you’ll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

About the role

• Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:
• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

This is a front-facing role where you’ll be at the heart of the patient experience – making every interaction count.

What we’re looking for

• Educated to GCSE standard (or equivalent).
• Previous experience working in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.
• A proactive, flexible, and approachable team player.

At KIMS Hospital, our people are our greatest asset. We are committed to making sure our colleagues feel valued, supported, and happy both in and out of the workplace. Our benefits package is designed to support your wellbeing and includes:

• Free secure staff parking
• Employee Assistance Platform

We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.

If you are approachable, reliable, and committed to delivering the very best patient experience, we’d love to hear from you.

For queries, please contact Diane on 01622 237634 or email [e-mail]

All offers of employment are subject to proof of eligibility to work in the UK and a satisfactory DBS check.

Before your interview, take the time to research your potential new employer, finding out about their company values and what you might expect working there. Have a clear travel plan ready for the day of the interview, allowing extra time for possible delays - being punctual will allow you time to gather your thoughts and check your notes. And don’t forget to bring the appropriate ID with you.

Making a good first impression will get your interview off to a great start. It shows you are taking your application seriously and that you are diligent and conscientious. Dress smartly and make sure you are well presented. In no circumstances should you be chewing gum and your mobile phone should be switched off.

Take reassurance from knowing that your interviewer can often be as nervous as you. Be polite, honest and open, maintaining eye contact with them. Talk as clearly and confidently as you can and if you don’t understand a question, ask for clarification. When answering, focus on positive experiences and be prepared to go into detail about your previous positions and your future aspirations.

There will be opportunity for you to ask questions about the organisation and the role. Take this chance to ask about things that are important to you. Such as, what is expected of you in the first 6 months? Or, what training opportunities are there? Or, what has the interviewers experience of working for the company been like? It’s an excellent way of showing genuine interest.

It’s important to leave the interview on a positive note. If you haven’t already discussed it, you may want to ask when you can expect to hear about their final decision. When it is time to leave, smile and thank them for seeing you. Shake hands firmly and confidently, and if you have enjoyed discussing the job, tell them.