Patient Services & Front Desk Advisor

The Mission Practice; Royal Borough of Greenwich; On-site; GBP 18,000 - 24,000; Full time

Job summary

The Mission Practice is seeking a capable receptionist to join the front-of-house team. You will have experience in reception and delivering patient services, handling administrative tasks, and supporting the design and redesign of systems and protocols with the team.

You will contribute to daily service delivery, ensure performance targets are met, manage urgent consultations, register new patients, and maintain accurate records while upholding data protection and patient confidentiality

Qualifications

• GCSE level maths and English with good computer literacy.
• Experience working in a GP practice and knowledge of the EMIS system.

Responsibilities

• Complete daily reception tasks and manage patient records.
• Enter patient information into the computer accurately.
• Handle incoming and outgoing records, ensuring data is recorded and filed correctly.
• Liaise with professional colleagues in a professional manner and attend staff meetings.
• Provide administrative back-up to clinical staff during surgeries and support the front-of-house operation.

Skills

Reception experience

Administrative tasks

Communication skills

Education

GCSE Maths and English

Tools

EMIS GP software

Job description

The Mission Practice is seeking a capable receptionist to join the front-of-house team. You will have experience in reception and delivering patient services, handling administrative tasks, and supporting the design and redesign of systems and protocols with the team.

You will contribute to daily service delivery, ensure performance targets are met, manage urgent consultations, register new patients, and maintain accurate records while upholding data protection and patient confidentiality