Customer Service Administrator

KIMS Hospital; Grove Green; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

Free Secure Staff Parking

Pension Scheme

Private Health Insurance

33 Days annual leave plus birthday

Life Assurance

Annual Flu Vaccination

Free Eye Test

Job summary

KIMS Hospital is seeking a Customer Service Administrator to join the Front of House team. In this varied role you will provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

You will work flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, handling appointments, records and inquiries with professionalism and care.

Qualifications

• GCSEs or equivalent required.
• Previous experience in hospital or healthcare setting preferred.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused and able to work to deadlines.
• IT literate with knowledge of Microsoft packages and basic medical terminology desirable.
• Proactive, flexible and approachable team player.

Responsibilities

• Welcome patients, visitors, consultants and staff with a warm, professional welcome.
• Manage patient appointments, records and correspondence for smooth journeys.
• Answer high-volume calls on the hospital switchboard.
• Liaise with patients, relatives, consultants and staff; handle enquiries and escalate as needed.
• Assist patients on admission and discharge with clear information and positive experience.

Skills

Customer service

Administration

Communication

MS Office

Education

GCSEs or equivalent

Tools

MS Office

Job description

KIMS Hospital - Kent's largest independent hospital - is looking for a Customer Service Administrator to join our Front of House team.

In this varied and rewarding role, you'll provide essential administrative and reception support across departments while ensuring every patient and visitor receives a warm welcome and outstanding service.

Working flexibly across Reception, Call Centre, OPD, Dover Clinic, and Cardiology, you will:

• Welcome patients, visitors, consultants, and staff, offering clear directions and support.
• Manage patient appointments, records, and correspondence to ensure smooth patient journeys.
• Answer high-volume calls on the hospital switchboard with confidence and professionalism.
• Liaise with patients, relatives, consultants, and staff, handling enquiries and escalating where needed.
• Assist patients on admission and discharge, providing clear information and a positive experience.

Requirements

• Educated to GCSE standard (or equivalent).
• Previous experience working in a hospital or healthcare setting.
• Strong customer service and administration skills.
• Excellent verbal and written communication.
• Organised, detail-focused, and confident working to deadlines.
• Ability to prioritise, work independently, and handle busy environments calmly.
• IT literate, with knowledge of Microsoft packages and medical terminology desirable.
• A proactive, flexible, and approachable team player.

You'll join a collaborative one-team environment, working alongside colleagues across the hospital to achieve shared goals. We value integrity, honesty, respect and a calm, constructive approach, while encouraging our people to develop their knowledge, make decisions and continually look for better ways of working. If you are approachable, reliable, and committed to delivering the very best patient experience, we'd love to hear from you.

Competitive Salary

• Free Secure Staff Parking
• Pension Scheme
• Private Health Insurance
• 33 Days annual leave plus extra time off for your birthday
• Life Assurance
• Annual Flu Vaccination
• Free Eye Test

We are proud to be an equal opportunities and disability confident employer, building a diverse and inclusive workforce that reflects the communities we serve.