Patient Engagement And Involvement Assistant

Somerset NHS Foundation Trust; Taunton, Yeovil; On-site; GBP 20,000 - 25,000; Part time

Job summary

A healthcare organization in Taunton is seeking a Patient Engagement and Involvement Assistant to enhance patient and carer experiences. This part-time role involves supporting patient feedback initiatives, managing surveys, and providing administrative support. Ideal candidates are creative, organized, and possess strong communication skills. The organization offers flexible working arrangements, NHS pension, career development opportunities, and various employee benefits. Join a supportive team dedicated to making a real difference in patient care and experience.

Benefits

Flexible working options

NHS pension scheme

Generous annual leave allowance

Career development opportunities

Blue Light Card with exclusive discounts

Job description

Patient Engagement And Involvement Assistant

Are you passionate about improving patient and carer experiences? We're looking for a Patient Engagement and Involvement Assistant to join our friendly and supportive Patient Engagement team. This role is key to ensuring patients and carers feel listened to and involved in shaping our services.

You'll work on exciting projects such as real-time patient feedback, service user involvement initiatives, and supporting tools like the Friends and Family Test and Care Opinion. If you're creative, organised, and confident in communication, this could be the perfect opportunity for you.

This is a part time position working 30 hours per week. We are open to discussion about how the hours are split over the week.

Main duties of the job

• Respond to enquiries via phone, email, and face-to-face.
• Support patient feedback activities and involvement projects.
• Coordinate and manage patient experience surveys.
• Analyse feedback for themes and trends and share insights with teams.
• Provide administrative support, including data entry, report preparation, and meeting documentation.
• Outreach to wards and teams to gather feedback and promote learning.

You'll join a team that values kindness, respect, and teamwork, with opportunities to learn and grow while making a real difference to patient care and experience across Somerset.

About us

At Somerset NHS Foundation Trust, we're committed to supporting our employees with a range of benefits designed to enhance your professional and personal life. We offer:

• Flexible working options to help you balance work and life
• NHS pension scheme for long-term financial security
• Generous annual leave allowance to recharge and relax
• A strong focus on career development to help you grow and achieve your potential

Additionally, you'll gain access to our Blue Light Card, unlocking exclusive discounts on shopping, dining, and leisure activities, as well as NHS-specific perks to support you both inside and outside of work.

We are proud to foster a diverse, skilled, and inclusive workforce, and we encourage applications from all backgrounds.

Why Somerset? Somerset offers the perfect blend of idyllic countryside, outstanding areas of natural beauty, and breathtaking coastlines, with vibrant cities like Bristol, Bath, and Exeter just a short drive away - and only two hours to London.

The region is home to excellent educational facilities, and with affordable housing compared to other parts of the country, it's a great place to build both your career and your future.

Somerset truly has it all - the peaceful countryside and cosmopolitan city life, with something for everyone to enjoy.

Job responsibilities

Please see attached Job Description & Person Specification for further details of duties and responsibilities.

Person Specification

Qualifications

• Please see attached Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.